About Us
Established in Delaware in 2021, FE Ops expanded across Globally as an IT Services company. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audio visual design, installation and servicing. FE Ops enjoys a strong global presence, serving a diverse range of clients and providing cross-border international IT services. We have built up a worldwide network of over 6000 engineers, who provide seamless installation and maintenance services, which aligns with the international requirements of our clients. Our network continues to grow through our 60+ entities worldwide and our ever- expanding footprint across the globe.
60+ Entities Globally
Our amalgamation of over 60+ entities worldwide, allows our customers to support their own IT needs through one single supplier. By having legal entities in so many locations, it allows FE ops to hire employees directly in in-country, ensuring we are using local resources who are familiar with local customs and languages. Additionally, it allows FE ops to become local in-country experts, understanding the complexities and challenges of operating in a region, implement local billing to eliminate cross border taxations, as well as removing the need for us to outsource work to other suppliers, maximising cost efficiencies further.
True 24×7 Global Coverage
With our network of over 6000 engineers, FE ops can confidently claim to have true global coverage. With this network, plus our 24×7 follow-the-sun model in place, we can support any service request, night or day. Our Service Desks in India, Madagascar and Mexico to support all time zones, around the clock, leveraging our pool of skilled engineers’ to support our customers wherever, whenever. We offer a 4-hour SLA in all metropolitan areas around the world, as well as a 1-hour SLA across much of Europe.
Single Point of Contact and Centralised Operations
When working with FE ops, you will be assigned a team of experts who you’ll ger to know on a first-name basis. Regardless of the scale of your operation, your single point of contact will guide and support your operational relationship across all countries and regions around the world, delegating proceedings from one of our centralised hubs in Cape Town, Mumbai, Antananarivo, Playa del Carmen or Cairo.
Passionate about service quality
Our people are what makes the difference. A diverse range of skillsets, ranging from ITL and Prince certified project managers, to technical, vendor specialist engineers, we hold each other to the highest level of accountability to ensure not only that we are satisfied, but that the customer is satisfied. We believe that honesty, integrity and a commitment to ethical business practices is fundamental to how we conduct ourselves in each interaction.
